Cookie Policy

A cookie is a file downloaded onto the user's device when accessing certain web pages to store and retrieve information about the navigation carried out from that equipment.

The following cookies are used on this website and are detailed below

What types of cookies are there and what are their purposes?

Browsing this website may result in the installation of the types of cookies described in this section.

  • Strictly necessary: also known as "technical" or "functional", these are the ones that allow navigation through the website, ensure its correct functioning and the use of the different options or services available on it. These cookies allow, for example, traffic control and data communication, session identification, access to restricted areas, remember the elements that make up a purchase, carry out the purchase process, manage payment, control fraud linked to the service's security, count visits for the software licensing billing on which the service operates, use security elements during navigation, store content for disseminating videos or sound, enable content or share content through social networks.

  • Analytical or measurement: these are the ones that allow monitoring and analysis of the behaviour of the users of the website as a whole. The information collected through this type of cookies is used to measure website, application or platform activity to introduce improvements based on the analysis of usage data that users make of the site.

  • Advertising: these are the ones that store information about users' behaviour obtained through continuous observation of their browsing habits, allowing the development of a specific user profile to show personalised content accordingly. This enables the most effective management of advertising spaces and website content according to the user's specific profile.

Depending on who creates the cookie, they are classified into:

  • Own cookies: These are sent to the user's computer or device from our services and are managed exclusively by us.

  • Third-party cookies: These are sent by third parties linked to us and are activated when accessed from our services.

Cookies used

site: app.cluber.es

COOKIE PURPOSE OWNERSHIP STORAGE
_clck Analytical (Microsoft Clarity) Third-party 1 year
_ga Analytical (Google Analytics - unique user identifier) Third-party 1 year
_ga_* Analytical (Google Analytics - session state) Third-party 1 year
_gcl_au Advertising (Google Ads - conversions) Third-party 3 months
_gid Analytical (Google Analytics - daily session identifier) Third-party 24 hours
_hjSessionUser_* Analytical (Hotjar - user identifier) Third-party 1 year
ajs_anonymous_id (cluber.es) Analytical (Segment - anonymous user) Third-party 1 year
ajs_anonymous_id (siguetuliga.com) Analytical (Segment - anonymous user) Third-party 1 year
ajs_user_id (cluber.es) Analytical/Functional (Segment - identified user) Third-party 1 year
ajs_user_id (siguetuliga.com) Analytical/Functional (Segment - identified user) Third-party 1 year
APIPHPSESSID Technical (API session management) Own Session
cluber-_zldp Functional (user authentication) Own 1 year
cluber-_zldt Functional (user authentication) Own 6 months
cookieConsent Technical (store cookie acceptance preference) Own 1 year
cookieControlPrefs Technical (store cookie configuration preferences) Own 1 year
PHPSESSID Technical (server session management) Own Session

site: cluber.com

cluber-_zldp Functional (user authentication) Own 1 year
cluber-_zldt Functional (user authentication) Own 6 months
drscc Functional (Zoho SalesIQ - chat session identifier) Third-party Session
LS_CSRF_TOKEN Technical/Security (Zoho SalesIQ - CSRF protection) Third-party Session
uesign Functional (Zoho SalesIQ - user identifier in chat) Third-party 1 year
zalb_* Technical (Zoho SalesIQ - server load balancing) Third-party Session

site: cluber.es

_cs_c Analytical (Microsoft Clarity - consent) Third-party 13 months
_cs_id Analytical (Microsoft Clarity - user identifier) Third-party 13 months
_ga_*R Analytical (Google Analytics - session state in Hotjar) Third-party 1 year
_gat_gtag_UA_* Analytical (Google Analytics - limit request rate) Third-party 1 minute
_hjSession_* Analytical (Hotjar - active session data) Third-party 30 minutes
_hjSessionUser_* Analytical (Hotjar - user identifier) Third-party 1 year
_hp5_event_prop_* Analytical (Hotjar - event properties) Third-party 1 year
_hp5_let.* Analytical (Hotjar - behaviour tracking) Third-party Session
_hp5_meta.* Analytical (Hotjar - session metadata) Third-party 1 year
cookieControl Technical (store cookie acceptance preference) Own 1 year
nf_ab Technical (internal A/B testing) Own 1 year
OptanonAlertBoxC… Technical (OneTrust - record that the cookie banner has been shown) Third-party 1 year
OptanonConsent Technical (OneTrust - store cookie consent preferences) Third-party 1 year

How to manage cookies?

Access the Cookie Policy link in the footer of the website.

You can disable preference, analytical, and advertising cookies without affecting the functioning of the website; however, the information captured by these cookies about the use of our website and the success of the advertisements displayed on it allows us to improve our services and obtain income that allows us to offer you many contents for free.

The user can choose which cookies they want to operate on this website through:

  • The cookie settings panel

  • Browser settings; for example:

    • Chrome, from here

    • Firefox, from here

    • Safari: Clicking here

    • Edge: Clicking here

I need support

If you need help with any Cluber feature, go to the guides and articles in our support hub.

If you need to speak to someone, you can do it .

We use strictly necessary and third-party cookies for analytics purposes. You can accept all cookies by clicking the Accept button or configure them by clicking the Customise button. More information